Return or Exchange

WE WILL ACCEPT RETURNS FOR STORE CREDIT OR EQUAL MERCHANDISE. RETURNS MUST BE MADE WITHIN 20 DAYS OF PACKAGE ARRIVAL, AND THEY MUST BE PRE-AUTHORIZED BY EMAIL PRIOR TO SEND MERCHANDISE BACK, NO EXCEPTIONS. RETURNED MERCHANDISE MUST BE UNUSED AND IN ORIGINAL PACKAGING. WE DO NOT REFUND SHIPPING COST. PLEASE KEEP IN MIND THAT ALL SHIPPING COST IS ON CUSTOMERS. IF YOU HAVE ANY QUESTIONS, PLEASE EMAIL US AT INQUIRY@KANORADOSHOP.COM

DAMAGE/DEFECT CLAIMS MUST BE COMMUNICATED WITHIN 5 BUSINESS DAYS OF PACKAGE ARRIVAL. DEFECTIVE ITEMS CAN BE RETURNED FOR EXCHANGE OR STORE CREDIT. ITEMS DAMAGED DURING SHIPPING AGENT USED TO DELIVER YOUR ORDER, BUT GIVE US EMAIL AND WE CAN HELP YOU THROUGH THAT PROCESS.

ALL DISCOUNTED MERCHANDISE IS FINAL SALE. NO RETURNS. NO EXCHANGE.

Shipping Policy

SHIPPING AND HANDLING COSTS ARE CALCULATED ON TOTAL AMOUNT SPENT. WE USE FEDEX / UPS GROUND FOR DOMESTIC DELIVERY. IF DELIVERY ADDRESS IS APO/FPO ADDRESSES, AS WELL AS PO BOX, WE WILL USE USPS PRIORITY MAIL. AND, WE SHIP VIA USPS PRIORITY MAIL TO ALASKA AND HAWAII.

DOMESTIC SHIPPING FEE
$1 - 30: $10
$31 - 150: $15
$151 - 300: $20
$301 - 500: $30
$501 - 800: $40
OVER $801: $45

FOR INTERNATIONAL SHIPPING, WE USE FEDEX INTERNATIONAL OR USPS EXPRESS. THE RECEIVER WILL BE RESPONSIBLE FOR ALL TAXES AND CUSTOMS DUTIES. OVERSEAS DELIVERIES ARE SUBJECT TO LOCAL IMPORT DUTIES AND TAXES WHICH ARE PAYABLE BY THE CUSTOMER UPON RECEIPT, AND MAYBE AFFECTED BY CUSTOMS AND EXCISE DELAYS.

INTERNATIONAL SHIPPING FEE
$1 - 300: $45
$301 - 500: $50
$501 - 800: $55
OVER $801: $65

ALL SHIPMENTS WILL BE INSURED AND TRACKING INFORMATION WILL BE PROVIDED. THE SAME IS TRUE FOR INTERNATIONAL SHIPMENTS.

Shipping Process Policy

ORDERS GENERALLY SHIP WITHIN 2-3 BUSINESS DAYS (EXCLUDING HOLIDAYS). IF YOUR SELECTED MERCHANDISE IS OUT OF STOCK, WE WILL INFORM YOU VIA E-MAIL UPON RECEIPT OF ORDER.

Payment Policy

KANORADO SHOP ACCEPTS VISA, MASTERCARD, AMERICAN EXPRESS AND DISCOVER. THE TRANSACTION IS PROCESSED THROUGH OUR SECURE SERVER.

Sales Tax

SALES TAX WILL BE CHARGED TO CUSTOMERS WHO SHIP TO NEW YORK STATE.

Gift Wrap

THERE IS A GIFT WRAP OPTION DURING SHOPPING CART PROCESS. IF YOU WANT TO PUT A MESSAGE, PLEASE EMAIL US AT INQUIRY@KANORADOSHOP.COM

Expedited Shipping

THERE IS EXPEDITED SHIPPING OPTIONS DURING SHOPPING CART PROCESS. IF YOU HAVE ANY QUESTIONS, PLEASE E-MAIL US SHIPPING DETAIL AND EXPECT RECEIVED DATE. WE WOULD BE MORE THAN HAPPY TO ADVICE APPROPRIATE SHIPPING SERVICE.

Privacy and Security

WE DO NOT SHARE OR SELL ANY CUSTOMER INFORMATION WITH THIRD PARTIES. OUR SECURE SERVERPROVIDES MAXIMUM PRIVACY.

Return Address

KANORADO SHOP
ATTN: RETURN / EXCHANGE
101 JAVA STREET. ROOM 1L
BROOKLYN NY 11222
Email: inquiry@kanoradoshop.com
Phone: 347-719-2920